About Gorgias

The AI Agent built for ecommerce

Help customers browse, buy, and get support—24/7. Trained on millions of scenarios, Gorgias AI Agent learns your brand, your customers, and your workflows like a top-performing team member.

Pre-Purchase

Shopping Assistant

Scale support and satisfy customers with instant, on-brand answers and quick order management to focus your team on moments that truly matter.

Post-Purchase

Support Agent

Scale support and satisfy customers with instant, on-brand answers and quick order management to focus your team on moments that truly matter.

onboard

Straightforward setup, plus deep brand and SOP customization

  • Connect your help center, Shopify store, and more
  • Create brand-specific Guidance that tells AI Agent exactly how to respond
  • Upload docs, write rules, and hit go

Automate

Automate repetitive tickets with powerful integrations

  • Automatically handle order tracking, returns, and FAQs
  • Offer discounts and upsells based on live inventory + shopper data
  • Tailor every reply based on customer’s unique needs

Observe

See what’s working in
real time

  • Review performance and success rates across key intents
  • View reasoning behind every AI response
  • Use analytics to spot gaps

Optimize

Improve every day with strong feedback loop and analytics

  • Update AI behavior instantly with a thumbs up or guidance tweak
  • Auto QA process to help refine responses efficiently
  • Analytics show what’s working — resolution time, conversion rate, and more

Sales and support, finally in sync.

Gorgias AI Agent powers every step of the shopper’s journey with conversations that convert and drive repeat purchases.

Learn more